PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
INFORMATION WE COLLECT
Information you provide. When you sign up for the Services, or purchase any products using the Services Site, we may collect:
various personal information, including your name, mailing address, email address, phone number, username, password, demographic information (such as your age, gender, occupation), and third party social media profile information; and
other information you directly provide on our Site, using any Apps, or using our Services.
Some of this information will be retrieved and saved on our systems and may include a user token or other persistent identifier.
Direct communications. When you send email, post information on the Site, or communicate directly with us by some other method, we may retain those communications in order to process inquiries about you, respond to requests about you, and provide Services that you request of us. We may use your email address, phone number, or other means of communication that you authorize to communicate with you about our Services.
information you provide directly to us.
Information Automatically Collected; Cookies; Tags. When you use the Site, any Apps, or our Services, we may collect information about you and your computer or device, including through the use of both session and persistent “cookies,” “pixel tags,” or “web beacons” (collectively, “Tags”). “Cookies” are small data files stored on your hard drive, and “pixel tags” or “web beacons” are small graphic files placed on a website or within the body of an email for the purpose of tracking activity on websites, or when emails are opened or accessed. A “session” Tag will not collect information once you close the program used to access the Tag (e.g., a web browser), and a persistent Tag will collect information until its deleted.
The type of information we automatically collect when you use our Site, or Services includes the IP (Internet Protocol) address of your computer or device; information about other Tags on your computer or device; the website you visited before visiting our Site; pages you viewed on our Site; how long you spent accessing each page; times and dates that you accessed the Site, used an Apps, or used our Services; your computer or device type; computer or device operating system type; browser type; browser language; and other information about how you used or accessed the Site, or our Services.
You can typically remove and reject Tags with your browser or media-device settings. Many browsers and media-devices are set to accept Tags unless you change your settings. If you remove or reject our Tags, it could affect how our Site works for you.
HOW WE USE AND SHARE INFORMATION
Routine Maintenance and Operations; Services. We use information you provide and information that we collect to:
- operate, maintain, and improve the Services, Site, and Apps
- perform the Services
- provide information you request or respond to communications from you
- improve and customize your experience, including remembering information so you will not have to reenter it and provide access to your data
- contact you regarding Services changes, system maintenance and outage issues, account issues, or otherwise troubleshoot problems.
Communication with purchasers. If you purchase any of our Services, you agree that we may communicate with you about the Services by phone, email, or mail.
Affiliates and third-party service providers. We will disclose information to affiliates or service providers that assist with the Services, the Site, or Apps. For example, if you order our services, we may work with a payment processing company. All payments by credit card are processed by Cardinity (https://cardinity.com/); We do not permit these providers to use your information other than as necessary to provide the services to us.
Marketing Communications. If you “opt-in” to receive our newsletter or other marketing or promotional communications, we may use your information to email you about promotions, upcoming events, and other news about products and services offered by us and our selected partners. Our emails will tell you how to “opt-out.” If you opt out, we may still send you non-marketing emails, including emails about our software usage, purchase confirmations, invoices, technical notices, security alerts, notifications from our software and support and administrative messages.
Other disclosures. We may use or disclose your information if we have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to:
- satisfy any applicable law, regulation, legal process or other governmental or law enforcement request;
- detect, prevent, or otherwise address fraud, security or technical issues; or
- protect against or mitigate harm to the rights, property or safety of FaceHub, its users or the public as required or permitted by law.
Aggregate and non-personally identifiable information. FaceHub may use non-identifiable anonymous data and combine it with other anonymous data to create what is referred to as “Aggregate Data” that may be disclosed to third parties. Aggregate Data is information that describes the habits, usage patterns and/or demographics of users as a group but does not reveal the identity of particular users. For example, Aggregate Data may provide information on features of the Services that are most used or visited. Aggregate Data may be used to determine such things as user demographics and usage patterns for our Site, Services, and Apps.
FaceHub may use Aggregate Data within FaceHub to understand the needs of the FaceHub community of users and determine what kinds of programs and services we can offer, including improvements and new offerings. We may also share Aggregate Data with third parties.
Corporate events. If we become involved in a merger, acquisition, or any form of sale of some or all of our assets, your information may be included in the assets sold or transferred to the acquirer. You agree that we may transfer or assign the information we have collected about you in connection with any such event.
We use third party payment processors, PayPal.com (https://paypal.com/), to process financial payments for certain services. When you make payments to us or obtain certain products or services, we may transfer certain information (including personally identifying information) to these payment processors for the sole purpose of facilitating the payment transaction, including your name, address, and credit card information.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information may be transferred outside of Europe, including to Canada and the United States.
RETENTION, ACCESS, REVISION, AND DELETION OF PERSONAL INFORMATION
You may access, update, change, correct, and delete most of your personal information through the Site. Additionally, by contacting us using the “Contact Us” information below, you may request:
- a copy of information that we have collected about you;
- that we correct inaccurate information that we have collected about you;
- that we delete the information we have collected about you; or
- certain limitations on or object to our collection, use, sharing, or processing of your information.
We will promptly take appropriate action in response to your request, but we will retain information about you for as long as (i) you use our Services or maintain an active account, (ii) we are legally required to do so, or (iii) we have a legitimate and legal reason for doing so.
Specifically, billing information is retained for 4 years for purposes of accounting and tax laws, and information about legal transactions is retained for 10 years to enable us to review any ongoing legal obligations, to resolve disputes, and to enforce agreements. And we will retain your information for marketing communications until you “opt-out” of such communications or request that we delete all the information that we have collected about you.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@FaceHub.com or by mail using the details provided below:
Leninskaya st. 54, Moscow, 975632, Russia